Common Questions

Common Questions

2026-09-09 14:25:53

Welcome to our FAQ page. Here we collect the most common questions about our textile testing instruments, material testing equipment, laboratory solution setup, international testing standards, delivery time and after-sales service.

We provide clear, professional and transparent answers to help you better understand equipment selection, standard compliance, customized solutions, installation, training and global technical support. If you cannot find the information you need, feel free to contact our professional team for one-on-one support.

Q: How is your service?

- All of test devices will be calibrated and debugged before delivery to guaranty the quality.

- Our professional after-sale team will help you solving any problem within 24 hours* 7 days by emails or videos
- English operation manual and operation video will guide you how to use it.
- On-site machine training & installation can be provided with certain charges.

Q: What's your warranty period?

A.12 months. In case of product problems, we provide needed spares parts for free during the warranty (exclude consumables and man-made damages)

Q: What's the payment term?
A: Usually TT, L/C are available. For others, please contact with us for negotiation.

Q: What's your lead time?

A.We have professional production line and stuff whom can make a nice quality in a short time. Usually, within 5-25 days is ok, which is based on the stock status.

Q: Are you able to provide a ISO 17025 calibration certificate?
A: Yes, we generally provide two calibration certificates(optional).
• ISO 17025 certificate provided by a third party inspection company with charges.
• Calibration certificate provided by UTS without charges.

Q: Can you send report of fumigation report?
A: Our packing is composite board, not log, so it do not need fumigation treatment.

Thank You For Always Supporting UTS Products!